Privacy Policy

Tiwala Travel and Tour (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website or book travel services through us.

What data / Information do you collect?

We may collect the following personal information: Name, email address, phone number. Booking details (e.g., hotel reservations, travel dates, special requests. Payment information (processed by third-party providers only) Health or dietary information if you provide it for travel purposes. Website usage data via cookies (Cookies Section)

How we Use and Share your Information

We use your data to: Process and confirm travel bookings. Communicate with you about your bookings or request. Provide travel guidance, including visa and travel insurance advice. Comply with legal obligations or requests from authorities. Improve our website and services. We do not sell your personal information to third parties.

We may share your information with:  Third-party travel providers to complete your bookings. Payment processors for payment verification and processing. Authorities or government agencies if required by law (e.g., customs, immigration)   We always limit the information shared to what is necessary to provide the service.

Bank and Credit Card Fees

Some banks and credit cards charge fees for international transactions. If you book from outside the UK using a UK credit card, your bank may convert the payment to your local currency and apply a conversion fee. This means the amount on your bank or credit card statement may differ from the amount shown on the booking summary.

Additionally, a foreign transaction fee may apply if your card was issued outside the UK. International travel bookings may be considered international transactions by your bank, as payments may be passed on to travel suppliers abroad.

The currency exchange rate and any foreign transaction fees are determined by your bank at the time the payment is processed. If you have questions about fees or exchange rates, please contact your bank directly.

Cookies and Website Tracking

We may use cookies and similar technologies to improve website functionality and user experience. Cookies help us analyse site traffic and remember your preferences. You can disable cookies in your browser but some website features may not work properly.

General

Our website may include links to websites operated by third parties. These links are provided for your convenience and reference only. Tiwala Travel and Tour does not control these external websites and is not responsible for their content or your use of them. The inclusion of any third-party link does not imply endorsement or an official partnership with the operators of those sites

Links to Third-Party Sites

For customer service inquiries, please contact Tiwala Travel and Tour directly.

Using this website does not create a partnership, employment, or agency relationship between you and Tiwala Travel and Tour. If any part of this agreement is found invalid, the rest will still apply.

All content, materials and branding on this website remain the property of Tiwala Travel and Tour unless we specifically give permission to use them. Any fictitious names, products or examples used on this site are for illustrative purposes only and do not refer to real people or companies.

Liability Disclaimer

The information, services and products provided on this website are for general guidance only. While Tiwala Travel and Tour Ltd strives to ensure accuracy, we cannot guarantee that all information (including descriptions, photos, hotel amenities, or ratings) is complete or error-free, as much of it is provided by independent suppliers.

Carriers, hotels, cruise lines and other travel providers are independent contractors and are not employees or agents of Tiwala Travel and Tour Ltd. We are not responsible for their actions, errors, omissions or negligence.

Tiwala Travel and Tour Ltd is not liable for any delays, cancellations, overbookings, strikes, natural events, government actions or other situations beyond our control. We are also not responsible for additional costs, re-routing, or changes imposed by suppliers or authorities.

In no event shall Tiwala Travel and Tour or its suppliers be liable for indirect, incidental or consequential damages arising from the use of this website or services booked through it. Liability for direct loss is limited to the total value of the affected booking except where law does not permit such limitations.

Purchasing travel packages on this website is subject to separate holiday terms and conditions which will apply in addition to this disclaimer.