Frequently Asked Questions

What services do you offer?
We offer flight bookings, holiday packages, international tours, hotel arrangements, and travel support.

Which destinations can Tiwala Travel and Tours book flights to?
We arrange flights and trips all over the world.

Can you help with visas and travel documents?
Yes, we provide guidance and support with visa and travel documentation.

How do I book a trip?
You can contact us through our website, email, or social media.

Do you offer group or family trips?
Yes, we arrange trips for individuals, families, and groups.

Can you help if I’m travelling for the first time?
Yes. We provide step-by-step support to make your journey easy.

How far in advance should I book?
We recommend booking as early as possible to get the best options.

Can I change my travel dates after booking?
Yes. Changes may be possible depending on airline or supplier rules.

What if I need to cancel my booking?
Cancellations are subject to airline or supplier terms and conditions.

Are my payments safe?
Yes, we use secure and trusted payment methods.

Can you help if my plans change?
Yes. We will assist you with available options.

Do you charge service fees?
Some bookings may include a small service fee.

Can I make payments in instalments?
Payment options may be available depending on the booking.

Do you offer travel insurance?
We can guide you on travel insurance options.

Can you book hotels only?
Yes, we can arrange hotel bookings without flights.

Do you assist senior travellers?
Yes, we provide extra support for elderly travellers.